SPA OPERATIONS
OUR EXPERIENCE AND EXPERTISE, DEVELOPED OVER DECADES, ENABLES US TO GIVE OUR CLIENTS THE EASE OF MIND THAT COMES FROM KNOWING THEY CAN LEAVE EVERYTHING IN OUR CAPABLE HANDS. FROM FRONT OF HOUSE TO HEART OF HOUSE, MANAGING AND MAINTAINING A COMPELLING SPA+WELLNESS EXPERIENCE REQUIRES THAT EVERY FACET OF THE OPERATION IS RUN WITH IMPECCABLE ATTENTION TO DETAIL.
Our management philosophy is simple — we become committed members of the resort operations, providing honest and open feedback with respect to the people, environment and guest experience. Our corporate team works in tandem with your hotel property to bring your vision to life. We ensure each experience strengthens your brand, gives each guest (hotel or local) a positive spa experience and ultimately delivers a solid financial return. We focus on staff engagement, satisfaction and professional development. Additionally, LIVunLtd shares a strong core value to support a sustainable operation with respect for the land and history of the area.
STAFFING + MANAGEMENT
- Senior level manager to oversee the success of your account
- Recruiting, hiring, training and supervision of all front-of-house staff
- Recruiting, hiring, training and supervision of all therapists and technicians
TRAINING
- Site-specific training on all standard operating procedures
- Brand-specific training on your property’s brand standards and culture
- Customer service training
QUALITY CONTROL
- Facility inspections
- Secret shopping
- Guest satisfaction surveysDetailed monthly financial reports
- Conflict resolution and reputation management
COMPLIANCE
- Maintain compliance of all systems and data
- Maintain up-to-date permits and licensing
TECHNOLOGY
- Booking platforms
- Payment processing
- Integration with other hotel operating systems
FINANCIAL MANAGEMENT
- Detailed monthly financial reports
- Pricing strategies
- Vendor management and terms
MARKETING
- Develop + execute marketing plans
